Refund policy

Refunds, Returns & Replacements Policy

Due to the curated, time-sensitive nature of our products, The Wandering Lantern Post does not offer returns or change-of-mind refunds.

Our products are monthly snail mail experiences and subscription offerings prepared and dispatched in limited runs. All sales are final except where required under Australian Consumer Law (ACL).

No Change of Mind Refunds

We do not offer refunds for:

  • Change of mind

  • Incorrect address provided at checkout

  • Failure to cancel a subscription before renewal

  • Preference for a different month’s content, design, or theme

  • Postal delays outside our control

Please choose carefully before purchasing or subscribing.

Australian Consumer Law (ACL)

Nothing in this policy limits your rights under Australian Consumer Law.

You may be entitled to a refund, replacement, or other remedy where required by law if a product:

  • Has a major fault

  • Is significantly different from its description

  • Is unsafe or not fit for its intended purpose

Returns

We do not accept returns.

Due to the nature of our curated physical mail products, returned items cannot be resold or reused.

Damaged or Missing Mail / Mailbox & Weather Exposure

Please inspect your order upon receipt.

If your mail arrives damaged or appears to be lost in transit, please contact us at hello@thewanderinglanternpost.com.

Replacement requests must be made within:

  • 30 days of dispatch for Australian orders

  • 60 days of dispatch for international orders

Replacement mail may be offered subject to availability and at our discretion. Replacement items may not be identical in content or design.

Replacements are offered as a goodwill solution and do not constitute a refund.

Please note: we are unable to offer replacements or refunds for damage caused after successful delivery, including weather exposure or unattended mailboxes.

Subscription Renewals & Cancellations

Subscriptions renew automatically unless cancelled before your renewal date.

Once a renewal payment has been processed, that month's order cannot be cancelled or refunded.

Cancelling a subscription prevents future renewals only.

Incorrect Address

The Wandering Lantern Post is not responsible for orders lost due to an incorrect or incomplete mailing address supplied at checkout. Please ensure your details are accurate before completing your order.

International Orders

International orders may be sent via standard, untracked post unless otherwise stated.

Delivery times vary depending on destination, customs processing, and local postal services.

Delays caused by postal networks, customs, weather events, or other circumstances outside our control do not constitute grounds for a refund.

Contact

If you believe your order meets the criteria under Australian Consumer Law, or if your mail has arrived damaged or failed to arrive, please contact us at:

hello@thewanderinglanternpost.com.