Shipping policy
Shipping Policy
Monthly Dispatch Schedule
The Wandering Lantern Post is a curated monthly snail mail experience.
The Wandering Lantern Post is currently available to Australian travellers only. International subscriptions are planned for the future, but are not available at this time.
Subscription mail is typically dispatched around the 20th of the month prior to the themed month.
For example:
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Emberfall (August) → dispatched around 20 July
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Leafwhisper (September) → dispatched around 20 August
Dispatch dates are estimates and may occasionally vary due to production schedules, holidays, supplier delays, illness, postal disruptions, or circumstances outside our control.
Customers will be notified of significant delays where possible.
Australian Shipping
Postage within Australia is included in the subscription price.
Letters are shipped via Australia Post using standard untracked letter post, unless otherwise stated.
Delivery times vary depending on destination and postal network demand and are not guaranteed.
International Shipping
The Wandering Lantern Post is currently available to Australian travellers only.
If you are located outside Australia and would like to join the journey in the future, we encourage you to join our mailing list to be the first to hear when international subscriptions become available.
Shipping Delays
The Wandering Lantern Post is not responsible for delays caused by:
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Australia Post or third-party postal carriers
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Customs processing
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Weather events or natural disasters
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Public holidays or peak shipping periods
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Circumstances outside our reasonable control
Shipping delays do not constitute grounds for cancellation or refund.
Incorrect Addresses
Please ensure your shipping address is accurate before completing your order.
The Wandering Lantern Post is not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses supplied at checkout.
Lost or Damaged Mail / Mailbox & Weather Exposure
If your mail arrives damaged or appears lost in transit, please contact us at hello@thewanderinglanternpost.com.
The Wandering Lantern Post ships via standard letter post in regular postal packaging.
Once mail has been delivered by the postal carrier, we are not responsible for damage caused by weather exposure, water ingress, insecure or uncovered letterboxes, unattended delivery locations, or mail left outdoors after delivery.
We recommend retrieving your mail promptly where possible to help keep your letter safe, dry, and cosy.
Please refer to our Refunds, Returns & Replacements Policy for information regarding replacement eligibility and applicable timeframes.
Questions
For shipping enquiries, please contact: